Privacy Policy
Your privacy matters to us. Here's how we protect and use your information.
Last updated: 30 June 2025
Who We Are
ROK Coaching is a business coaching service operated by Rhonda Olsen. We are committed to protecting your personal information and being transparent about how we collect, use, and share it.
Contact: rhonda@rok-coaching.com
Information We Collect
Contact Information: Name, email address, phone number, and business details when you contact us or book services.
Communication Records: Our correspondence, coaching session notes, and feedback.
Website Analytics: How you use our website through Google Analytics (anonymised data).
Marketing Data: Email engagement and preferences if you subscribe to our newsletter.
How We Use Your Information
• Provide coaching services and support
• Communicate about appointments and services
• Send relevant business insights and updates (with your consent)
• Improve our website and services
• Comply with legal obligations
Information Sharing
We do not sell, rent, or share your personal information with third parties, except in the following limited circumstances:
• Service Providers: Trusted tools like HubSpot (CRM), Calendly (scheduling), and Google Analytics
• Legal Requirements: If required by law or to protect our rights
• Business Transfer: In the unlikely event of a business sale or merger
Data Security
We take reasonable measures to protect your information, including secure hosting, encrypted communications, and access controls. However, no method of transmission over the internet is 100% secure.
Your Rights
Under UK GDPR, you have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Data portability
To exercise these rights, contact us at rhonda@rok-coaching.com
Cookies
Our website uses essential cookies for functionality and Google Analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.
Data Retention
We keep your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Coaching records are typically retained for 7 years after our last interaction.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites. Please review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our website.
Questions?
If you have any questions about this privacy policy or how we handle your information, please contact us:
Email: rhonda@rok-coaching.com
Website: rok-coaching.co.uk